Good morning,
Here is a scenario I would like to know how others handle it.
An inventory item is ordered; vendor does not ship but packing slip shows it was with shipment. Vendor is notified. Vendor issues credit since invoice has been issued and sends replacement. Currently, the process to handle this situation is the PO line is increased to accomodate replacement; receipt is done and then a return is done for the missing item. Does not sound right to me.
Comments/Suggestions?
Thank you