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Credit Memo's tied back to PO's

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Casy
Advanced Member
Posts: 31
Advanced Member
9/25/2019 11:40 AM
    The status of the return will not close if the credit amount does not match the return amount to the penny. We believe it will be on supply chain to review the difference between the credit amount and the return amount to determine if the difference is acceptable before they close the return.

    We need to come up with a process to close the Return Number when the credit memo and return value do not match to the penny. We need the Status to show Closed so we will know by looking at the list what is truly open and waiting on a credit.

    Anyone have any ideas or can share how they manage this?
    tgmc8250
    Basic Member
    Posts: 10
    Basic Member
    2/12/2020 3:03 PM
      have you ever got any further on this? Currently we do the return and we (in in Purchasing) get the return and get it to AP. Our biggest issue is for years AP never knew what to do with the credit. The way it stands right now we have a lot of returns that aren't closed.