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IPA inbasket approvals

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MC
Advanced Member
Posts: 41
Advanced Member
7/12/2016 3:33 PM

    V10  S3 only (no TM), using IPA.

    notices appear within the inbasket in Ming.le as tasks.  When action is taken get Ming.le notice that action occurred, it disappears from the inbasket, but when you look at the Work Unit it is still appearing as if it is waiting on the action to take place.

    Any suggestions ?

    JimY
    Veteran Member
    Posts: 510
    Veteran Member
    7/13/2016 4:52 PM
      When you look at the work unit in Rich Client and check the log do you see any errors? If all tasks have been completed then the work unit should show complete.

      This probably should be in the Landmark section.
      MC
      Advanced Member
      Posts: 41
      Advanced Member
      7/13/2016 5:14 PM
        There are no errors. The WU just appears to be waiting on the action to happen
        David Williams
        Veteran Member
        Posts: 1127
        Veteran Member
        7/13/2016 5:50 PM
          This is a communication issue between the servers. You may see a partial metrics results in the system.
          David Williams
          MC
          Advanced Member
          Posts: 41
          Advanced Member
          7/26/2016 10:11 PM
            Just a final note on this...We found a Kb on this and our IPA user had to be changed within IFS to set the RunAs (oh shoot forget the last part trying to do from memory)...to Yes then restart.....worked