We have about 15 users who are not able to see their templates in RSS on their PC. We have remoted into the PC and with Admin rights get the same results. If the users sign into another PC, they see the templates.
It seems like looking for a needle in a haystack to find the differences between the PC's that could be causing the issue. Has anyone run into this issue or have some suggestions as to where we should be looking. So far we are looking at XML parsers, IE version and java versions.
Any help would be greatly appreciated.
We had the same issue on random workstations at go-live on 9.0.1 and had to apply the following patches:
Install MSXML 4.0 Service Pack 2 (Microsoft XML Core Services)http://www.microsoft.com/...da-b4b6-c5d7485f2b42
Some or all of these patches appear to be for IE6 or related to it. We upgraded all of our users (I work with Mark Cook) to IE7 less than a month ago. Would any of these still be applicable? Maybe there are IE7 equivalents? We are running XP ServicePack2 on nearly all computers, with IE7.
Posted By Gary Padgett on 12/01/2009 01:20 PM Some or all of these patches appear to be for IE6 or related to it. We upgraded all of our users (I work with Mark Cook) to IE7 less than a month ago. Would any of these still be applicable? Maybe there are IE7 equivalents? We are running XP ServicePack2 on nearly all computers, with IE7.
Our corporate standard is IE6. We have a few outliers on IE7, but I'm not aware whether any of them had this same issue. There may be IE7 equivalents with these patches, the description of your issue is identical to what we went through.