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Forums Human Capital Management Lawson S3 HR/Payroll/Benefits

Process flow trigger for Tax Withholding, Current Benefits and Benefit summary

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Margie Gyurisin
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Posts: 538
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7/29/2016 2:35 PM

    We are trying to get the newer/and not so new Flows to work.

     

    It looks like we have EMSSTaxEmail enabled but no email is sent to employees.

     

    Can anyone help us out with what we are missing?

     

    Thanks.

    Jeff Shumate
    Advanced Member
    Posts: 31
    Advanced Member
    7/29/2016 3:35 PM
      Assuming you have already checked that everything is enabled on the PF side. You will also want to have a record in HS07, event type 2 so the flow knows a "from address", etc. Do you see that the workunit is created? What does the log say?
      Margie Gyurisin
      Veteran Member
      Posts: 538
      Veteran Member
      7/29/2016 5:26 PM
        I did not know about the HS07 type 2 but now I am wondering if it is competing with a customization we had done in previous versions. We have a customized form ZZ07 that populates the sysrules table with some customized tasks for life events. Of course, 2 is one of the values we used.
        Jeff Shumate
        Advanced Member
        Posts: 31
        Advanced Member
        7/29/2016 6:24 PM
          I've been reminded that event type 2 first appears in version 10. So if you are not there yet it may not be a problem, but it will be something to consider during an upgrade. If you are on 9 still, I would check the logs to see if the problem is that the email is not sending or if the flow is not being triggered. It should create a work unit and a log if it is being triggered.
          Margie Gyurisin
          Veteran Member
          Posts: 538
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          7/29/2016 6:35 PM
            We are testing on V 10 so I can select it. It does not appear to be triggering the work flow. We do not see any work units.
            Jeff Shumate
            Advanced Member
            Posts: 31
            Advanced Member
            7/29/2016 7:49 PM
              OK. Verify the following from the Rich Client:
              1. Start > Applications > Process Server Administrator> Process Definitions>Application Defined Processes>EMSSTaxEmail - verify that there is a version uploaded, and that the process is enabled
              2. Start > Applications > Process Server Administrator> Service Definitions > EMSSTaxChg - verify that the service is enabled, and that the EMSSTaxEmail process is attached to the service
              3. If everything looks uploaded and enabled, try WFWK in portal, and enter EMSSTaxChg in the service and Test in the title and hit the Add button. It should return a work unit, and you should see that in Rich Client. If you don't see the work unit, your installer needs to review the communication between LSF and Landmark
              4. If all of that looks good, verify that you are using a version 10 W4.htm file, and that is is also calling EMSSTaxChg. If there have been customizations to that page, make sure the sendEmail function is being executed.
              Margie Gyurisin
              Veteran Member
              Posts: 538
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              8/2/2016 11:11 AM
                Thank you very much for your guidance.

                We were able to get it working.