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Cannot log into MS Addins or Lawson Security Admin

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Michael Beaupre
Basic Member
Posts: 14
Basic Member
10/28/2010 2:14 PM
    When I attempt to log into MSAdd-ins I get the "Error 602 - User or Password". When I attempt to log into LSA I get "Server app-fis9-connexus The operation timed out". In the past I've bounced the server and then all was well.  But that didn't work this time. "pfserv test testGroupIOS" fails also.  Thankfully our Portal is working.  All is working fine on our Test Server, and so that's available for comparison purposes.  Any help/suggestions would be appreciated.  Gracias.
    TJ Mann
    Veteran Member
    Posts: 70
    Veteran Member
    10/28/2010 5:02 PM
      you need to run you smoke_test. you need to test lase, login to jxplorer, test BC, and so on.
      Michael Beaupre
      Basic Member
      Posts: 14
      Basic Member
      10/28/2010 5:14 PM
        The smoke test was sucessful. I'm also able to log into jxplorer.
        TJ Mann
        Veteran Member
        Posts: 70
        Veteran Member
        10/28/2010 5:23 PM
          so:

          lsconfig -l
          pfserv test
          pfserv test testGroupIOS
          /sso/SSOServlet
          /ssoconfig/SSOCfgInfoServlet

          passed all your tests ?
          Michael Beaupre
          Basic Member
          Posts: 14
          Basic Member
          10/28/2010 5:49 PM
            passed: lsconfig -l
            passed: /sso/SSOServlet
            passed: /ssoconfig/SSOCfgInfoServlet

            failed: pfserv test
            failed: pfserv test testGroupIOS

            Here is the output from: pfserv test testGroupIOS

            D:\>pfserv test testGroupIOS
            Running component tests.
            Finished running component tests.
            Output from file D:\Lawprod90\law\system\pfcomponenttest.log:
            Thu Oct 28 13:53:02 CDT 2010 Starting component test flow testGroupIOS.
            SUCCESS test flow "pftestReturn03". Test took 0.453 seconds.
            SUCCESS test flow "pftestFile01". Test took 0.406 seconds.
            SUCCESS test flow "pftestFile02". Test took 0.312 seconds.
            FAILURE running test flow "pftestQuery01".
            ErrorCode=6 (IOS connection error)
            InformationCode=0
            ReturnMessage="Error connecting to http://ramnt31.connexusenergy.int:80/servle
            t/Router/Data/Erp?PROD=LOGAN&FILE=WFEVTSERV&INDEX=EVSSET2&FIELD=EVENT-SERVER&OUT
            =CSV&DELIM=~&delim=~ with user lawson Query string "
            ErrorActivityName="Query1"
            See ProcessFlow Server logs for details.
            Thu Oct 28 13:53:25 CDT 2010 Leaving component test flow testGroupIOS.


            Gracias.
            Michael Beaupre
            Basic Member
            Posts: 14
            Basic Member
            10/28/2010 8:23 PM
              It appears that I need to change my LDAP port to 3268, since our LDAP is globally catalogued.
              TJ Mann
              Veteran Member
              Posts: 70
              Veteran Member
              10/29/2010 11:37 AM
                did you try to login to adds-in with different id ? adds-in cred. uses the same cred. as portal login.
                Michael Beaupre
                Basic Member
                Posts: 14
                Basic Member
                10/29/2010 2:11 PM
                  Yes, we did try different IDs. Thank you for the suggestion.
                  The solution (after Lawson did a WebEx) was to change our SSO Port to 3268. The logins were timing out.
                  And so we're good now.

                  Thank you for you help with this issue TJ! I really appreciate your suggestions.