Copying Production to test in VMWare issue.

Name	Points
Greg Moeller	4184
David Williams	3349
JonA	3291
Kat V	2984
Woozy	1973
Jimmy Chiu	1883
Kwane McNeal	1437
Ragu Raghavan	1372
Roger French	1315
mark.cook	1244

cramlow

Basic Member

Posts: 4

1/31/2008 3:58 PM

Greetings all! I have a question regarding what I'm over-looking in this scenario below: I copied my physical Lawson 8.0.3.7 server into a VMware virtual machine for testing purposes. At first everything, but net express 4.0, seemed to work. I can get into the portal and all looks well, but when I do any real searches like, web user, pr130, or anything it takes me to the next page, but eventually I get a long long processing Inquiry message at the bottom of the page and then this error: Error retriving form data (error code): 500. Then it says error loading XML. Keep in mind that is cloaned/mirrored from production which is woking 100% and nothing was changed from porduction. This test server is on a complete seperate network with the same IP range for a true mirror. I know very little about the underpinnings of Lawson so can someone please enlighten me why this isn't working or wont work? Thank you.

John Henley

Posts: 3353

1/31/2008 4:13 PM

First thing I would check is that the Environment is stable, prior to looking at Portal. If the Environment is not running correctly, neither will Portal. So, first thing to check is some simple Environment utilties:
- Does rngdbdump work? Does pgmdef work? Can you pull up a form and inquire/change in LID? [Based on what you're describing, it sounds like a possibility is that the NetExpress COBOL license file is missing/corrupt...] Once you have those working, then move onto troubleshooting Portal.

cramlow

Basic Member

Posts: 4

1/31/2008 4:37 PM

First, thanks for helping out with this question. I appreciate you. I was told that even with Net Express license expired you could still run lawson production, portal, and such, as all this would do is not allow any compiling. What I do know is that once I cloaned Lawson into a virtual machine and brought it up, net express full licensing fell away becsause it was now on different hardware than originally licensed. That was ok because I wasn't concerned with appling any patches or esps anytime soon. What are your thoughts on this?

cramlow

Basic Member

Posts: 4

1/31/2008 5:06 PM

John, How do I pull up a form and inquire/change in LID? What's the commands to get there please?

John Henley

Posts: 3353

1/31/2008 7:53 PM

Do you know how to login to LID? If you can, you should see a command prompt. At the command prompt, type:
lapm prod CU01
where 'lapm' is the command to use a form, 'prod' is the name of your product line, and 'CU01' is a very basic form that you can use to verify functionality.

You should probably enlist the help of someone in your organization who is familiar with Lawson, since this is about as basic as it gets with regards to Lawson...

cramlow

Basic Member

Posts: 4

1/31/2008 8:29 PM

Yep, everything seems to work inside LID, even the same rd30 location I can't get to via portal. So, if everything works fine in LID and not in portal then there is some kind of disconnect happening between environment and portal. How can I discover what that discconect is? Net Express wouldn't be the cause of this since everything in LID works?

Alex Tsekhansky

Veteran Member

Posts: 92

2/2/2008 10:38 PM

Error 500 may mean LOTS of things. You need to look at IIS, Tomcat and Lawson logs to determine where the error is coming from first.

John Henley

Posts: 3353

2/3/2008 9:18 PM

See Alex's article & flowcharts (https://www.danalytics.co...archive/2004-10.htm) about how to determine which components aren't working. Since you're running Windows, these will be a little different, but you should get the idea about how to go about troubleshooting. The primary questions: does the web server work? Do cgi-lawson programs (i.e. printenv.exe / userenv.exe) work? Does Tomcat itself work? Is it an issue between Tomcat and the webserver? Is it an issue between Tomcat and Lawson? Obviously, if you're totally new to Lawson, this is no doubt overwhelming.