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Forums Performance Management Lawson Business Intelligence/Reporting/Crystal

Crystal Report Viewer Erroring out in 1 IE User Workstation

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jeff-lbi
Basic Member
Posts: 21
Basic Member
1/25/2012 2:01 PM
    First I will preface by saying I've already uninstalled and re-installed Internet Explorer 8 on this machine.

    It is the only machine we have this issue with. I have not seen this with any of our other users.

    Basically when a crystal report is run from the LBI interface the window opens but IE bombs out with errors such as :

    (Related to crv.js)
    Message: 'Image' is undefined
    Line: 271
    Char: 13
    Code: 0

    (Related to crv.js)
    Message: Object doesn't support this property or method
    Line: 106
    Char: 9
    Code: 0

    (Related to ersRequestHandler.js)
    Message: 'bobj.crv.stateManager' is null or not an object
    Line: 50
    Char: 1
    Code: 0

    Anyone seen something like this? Is she just missing an add on or some kind of service pack?
    John Henley
    Posts: 3353
    1/25/2012 2:40 PM
      So, you're NOT having this problem on other machines that are running IE8?
      If that is true, my guess is that you need to add the LBI host to the trusted sites in this machine's browser.

      Thanks for using the LawsonGuru.com forums!
      John
      jeff-lbi
      Basic Member
      Posts: 21
      Basic Member
      1/25/2012 3:03 PM
        Yeah but LBI itself opens fine. It seems to be a problem with crystal reports viewer specifically. I may have our helpdesk just refresh her machine. And yes all our other machines we have no issues like this. It's just her that seems to be unable to open a crystal report viewer session.

        (i.e. she runs the report, the window opens, javascript errors ensue)
        Greg Moeller
        Veteran Member
        Posts: 1498
        Veteran Member
        1/25/2012 3:26 PM
          Perhaps an old/outdated version of Java ? Just guessing at this point.
          Jimmy Chiu
          Veteran Member
          Posts: 641
          Veteran Member
          1/25/2012 3:57 PM
            replace the machine.
            John Henley
            Posts: 3353
            1/25/2012 4:00 PM
              Make sure the LBI server is in her trusted sites.

              Thanks for using the LawsonGuru.com forums!
              John
              John Henley
              Posts: 3353
              1/25/2012 4:17 PM
                Actually, this is often the cheapest solution :)

                Thanks for using the LawsonGuru.com forums!
                John
                jeff-lbi
                Basic Member
                Posts: 21
                Basic Member
                1/25/2012 4:25 PM
                  OK.

                  Applying all Windows updates and IE updates resolved the issue. (sigh)

                  Thanks everyone