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SN Data source wizard shows blank page with java exception

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SHCR
New Member
Posts: 3
New Member
10/11/2012 3:26 AM
    When I click on the edit action in the Smart Notes data source the screen is blank with the yellow triangle with exclamation mark in the browser status bar.

    I couldn't find any information on this error message on mylawson. Does anyone know how to resolve this error?

    SN Version: 9-0-4-1-131

    When I click on the error the message is
    Webpage error details
    Message: Access is denied.
    Line: 10
    Char: 3
    Code: 0
    URI: https://server:9443/lsn/script/IOSCalls.js


    Message: 'usersAndGroups.length' is null or not an object
    Line: 1951
    Char: 5
    Code: 0
    URI://https://server:9443/lsn/a...jsp?dsname=lsprod_KC
    Matthew Nye
    Veteran Member
    Posts: 514
    Veteran Member
    10/11/2012 7:23 AM
      this can often be caused by restrictive browser settings. you may want to try from another machine that has security turn to low and always be sure to add your domain to trusted sites.

      if its not that simplistic..... i notice you are running over SSL. Is SN registered with the same domain name as you cert? Have you checked your InstallValidator for errors? Next, what browser version are you using? SN 9.0.4.1 is not compatible with IE 9.If none of that is fruitful, check your System Settings and be sure all the URLs look correct in particular Full Path (https://server:port/lsn/), Admin Full Path (https://server:port/lsn/admin/), Admin Servlet to Html Path (../admin/), Admin Html to Servlet Path (../servlet/).

      post back with the results.

      hth,
      Matt


      If any of my answers were helpful an endorsement on LinkedIn would be much appriciated! www.linkedin.com/pub/matthew-nye/1a/886/760/
      SHCR
      New Member
      Posts: 3
      New Member
      10/13/2012 2:25 AM
        Install Validator does have errors with Licensing - Error message "There were errors trying to set the license key...Certificate chaining error". I need to circle back with the server team now that I see this error.

        SHCR
        New Member
        Posts: 3
        New Member
        10/13/2012 3:10 AM
          Here is a helpful Lawson document for anyone who encounters similar java errors. Lawson Knowledge Base Article 5419166 - Explains how to install and validate certificates