Portal Career Managment not Working

Employee Self-Service or Manager Self-Service ?

Both in ESS and MSS.....

I had a similar issue but I would receive a blank screen after a few minutes.
It worked on some PC's and Not others even with different IDs. I thought it might be a java client issue, but some PC's not working had the same java version. I started to trace the code and found there was a java script error with the following information:

Line: 74
Char: 17
Error:Permission denied
Code: 0
URL: http://10.69.0.15:80/laws...ainWinCheesecake.htm
-------------------------------------------
or
http://10.69.0.15:80/laws...ainWinCheesecake.htm
--------------------------------------------
we also tried the other layouts:
- mainWinAntartica.htm
- mainWinCheesecake.htm
- mainWinJungle.htm
- mainWinOctober.htm

============================================
I looked at the html/javascript from the above listed error:

...
function OpenProgram(TabSelected)
{
_cbdhtml_ResetAll()
removeWaitAlert()
showWaitAlert("Loading Career Management...", AnimatedIcon,true,"font-size:12pt;font-family:arial;font-weight:bold")

if(!DMECALLED)
{
GetSelectBoxesForGeneralUsage("OpenProgram("+TabSelected+")","EMPLOYEE");
return;
}
...
-------------------------------------------
Line: 74 was the line:
GetSelectBoxesForGeneralUsage...
-------------------------------------------
I checked older code and new code and this code is the same. Then I placed alerts before the code and after and found the problem would by-pass just by hitting ok on the alerts without any code changes.
Next I took the alerts out and noticed the "PLEASE WAIT" window was an window with a close button, so I closed it the next time and the programs worked.

Bottom Line: I found out if I comment out the line:
//--------------------------------------------------------- //
// showWaitAlert("Loading Career Management...", AnimatedIcon,true,"font-size:12pt;font-family:arial;font-weight:bold")
//--------------------------------------------------------- //
in both MSS & ESS files
- mainWinAntartica.htm
- mainWinCheesecake.htm
- mainWinJungle.htm
- mainWinOctober.htm
Then the programs worked.

I am still trying to understand why and fix the issue correctly - but for the users, this works without any impact.

Below is a dump of the java console also which I am looking into more.

The call showWaitAlert is to the javascript file:
../hrnet/waitalert.js

============================================
I then ran a trace on the java console which returned:

basic: Registered modality listener
liveconnect: Invoking JS method: document
basic: Unable to obtain Document object
basic: Unregistered modality listener
basic: Registered modality listener
liveconnect: Invoking JS method: document
liveconnect: Invoking JS method: URL
basic: Referencing classloader: sun.plugin.ClassLoaderInfo@cec0c5, refcount=1
basic: Added progress listener: sun.plugin.util.GrayBoxPainter@ba6c83
basic: Loading applet ...
basic: Initializing applet ...
basic: Starting applet ...
network: Connecting http://10.69.0.15:80/lawson/java/jchart.jar with proxy=DIRECT
network: Connecting http://10.69.0.15:80/lawson/java/jchart.jar with cookie "JSESSIONID=0000KSaciypb1whoquSkywibhPw:-1"
basic: Loading http://10.69.0.15:80/lawson/java/jchart.jar from cache
basic: No certificate info, this is unsigned JAR file.
basic: Stopping applet ...
basic: Removed progress listener: sun.plugin.util.GrayBoxPainter@ba6c83
basic: Finding information ...
basic: Releasing classloader: sun.plugin.ClassLoaderInfo@cec0c5, refcount=0
basic: Caching classloader: sun.plugin.ClassLoaderInfo@cec0c5
basic: Current classloader cache size: 1
basic: Done ...
basic: Joining applet thread ...
basic: Destroying applet ...
basic: Disposing applet ...
basic: Joined applet thread ...
basic: Unregistered modality listener
basic: Quiting applet ...
============================================

I hope this helps -- I was looking into this issue over the holidays - but I still do not have the fix - just the work-around.

Don Baucom

Don,

Based on your description, this sounds like it's specific to browser settings. My first suggestion of where to look is:

1) On the PCs that are working, is your Lawson server set as a "trusted site" and/or allow pop-ups for your Lawson server?
2) On the PCs that don't work, is there are pop-up blocker?

John,

Thanks for the reply, but I did check those items.
I found if I close the Please wait window, then another one pops up and it completed fine.
If the the call to waitalert is not called, then no please wait windows appear, and it works.
This leads me to believe it is in the waitalert routine. I am going to check the waitalert.js to see if I can find more details.

Don

What version of self-service are you on?
The latest version for 8.0.3 (8.0.3.53) adds a 'try/catch' wrapper around the code in removeWaitAlert()

function removeWaitAlert()
{ //Pt 161730
try{
if (typeof(waitAlertWind) != 'undefined' && waitAlertWind!=null)
{
if (waitAlertWind.closed == false)
waitAlertWind.close();
}
}
catch(e) {}
}

Does Microsoft patch 927978 help?

I have that patch installed. Thanks for the suggestion.

Don

Employee and Manager Self Service 08 00 03 5103

We are not on the latest version because we have a lot of customizations and needed to get through enrollment and year end. We will probably look at updating around June to have the latest version including updating Lawson to 9.x before we start the customizations for open enrollment.

I added the wrapper code - it works!!!

Thanks - I like fixes better than work arounds!


Don

Great--glad it works!