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Portal hung after sp6 install

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Teresa
Basic Member
Posts: 9
Basic Member
9/13/2009 2:48 AM
    I installed sp6 (we are windows 2003/sql lsf 9.0.0.4 LCT, apps and portal. After I put on sp6 and patches and redeployed ear files. I tested and all was well. passed all smoke tests. I put on portal 9006 and all patches, deployed ear files etc. Passed all smoke tests. PROBLEM portal hangs when I next, inquire, etc. It just hangs and never moves on.  I am stuck and about to call to restore from backup.
    Jimmy Chiu
    Veteran Member
    Posts: 641
    Veteran Member
    9/13/2009 4:52 AM
      Do you have LID access? First, I would LID in and see if the system hangs in LID when you do inquire/next etc. That will isolate the problem somewhat.

      Assuming you have no problem doing next/inquire in LID. That problem will be isolated in websphere/IIS/lawson portal.

      Start with a clean reboot on lawson (application and portal server).
      When you applied portal patches, did you apply the patch in both core technology and portal web files?
      After you updated the websphere applications, did you propagate the changes to your webserver? After you propagated the changes, the IIS needs to be restarted.
      The hang problem could also be workstation issue, did you try to reproduce it on a different work station?

      If all else failed, back out of the patch.

      Teresa
      Basic Member
      Posts: 9
      Basic Member
      9/13/2009 11:21 AM

        LID access works as expected.

        I have rebooted the server (technology, apps and webserver same server).
        As far as I know I applied  each portal patch in both LCT and Portal (is there anyway to verify other than retrying each portal patch?)
        I did generate and propagate the changes and restarted IIS.
        I tested this on multiple computers and the error did not clear.

        when you say back out the patch.. are you referring to the portal patches?

        Jimmy Chiu
        Veteran Member
        Posts: 641
        Veteran Member
        9/14/2009 12:21 PM
          Yes, you can back out of the portal patches by rerunning the patch and choose the delete(?) option.

          I would back out all the portal patches that you applied by reverse order. Your SP7 environment should still work with 9.0.0.4 portal.

          Before you back out of the patch, have you try recompiling the programs that hang? Go in your pgmsrc folder and delete the corresponding xml file. That will make sure the compile regenerate an updated version of the xml.


          Chris Anderson
          New Member
          Posts: 4
          New Member
          11/12/2009 4:06 PM
            just a thought, did you redeploy your webspehere .ear files after sp6?
            Teresa
            Basic Member
            Posts: 9
            Basic Member
            11/12/2009 5:03 PM
              Chris,

              Yes I had redeployed the ear files.
              I backed out portal patches until I found the offender. I reported to Lawson via LIS. There was an issue with a combinationof lsf9 patch and a portal patch.

              This issue is resolved.